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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Olivia Frey

December 15, 2025

5  out of  5
rating by Olivia Frey
"We have been with Karla for years and have been very happy! Quick, knowledgeable and friendly! 10/10 recommend!"
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Dusty Zimmerman

December 11, 2025

5  out of  5
rating by Dusty Zimmerman
"Great to work with! Friendly and takes care of insurance situations super fast. Great service😊"
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Katrina P

December 9, 2025

5  out of  5
rating by Katrina P
"Karla and her team are super helpful in making sure we get the right coverage at the right times. They're also guiding our new 18-year-old to understand how insurance works and what he needs to do."
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Daina Evanson

December 5, 2025

5  out of  5
rating by Daina Evanson
"State Farm Karla Mitchell and her staff have always provided excellent customer service, each and every occasion. I won’t go anywhere else for our vehicle, home and recreational insurance!"
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Alexa Mattson

December 2, 2025

5  out of  5
rating by Alexa Mattson
"I recently switched over all my coverages and the process was much smoother than I could have ever expected. Karla is very knowledgeable, quick to respond, and I really appreciated the time taken to walk through every detail on my policies. Great experience so far!"
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Amelia Schurke

September 18, 2025

5  out of  5
rating by Amelia Schurke
"Fabulous service! Efficient, upbeat, communicative, incredibly affordable. Love my experience with Karla so far."
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Jason Rullman

September 12, 2025

5  out of  5
rating by Jason Rullman
"Karla has always been incredibly helpful. After I had an accident (wasn’t my fault). She continuously answered questions and helped with everything she could. Really helped make the process much easier. Would absolutely recommend using her!"
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Jesse Pelican

August 20, 2025

5  out of  5
rating by Jesse Pelican
"Karla and Stephanie were awesome!!! Made the process of switching my old truck out to a new truck when I was 160 miles away seamless. Really appreciate all their hard work. Glad I switched all my insurance over to State Farm. Was a great decision!! Thanks again."
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Scott Shaw

July 30, 2025

5  out of  5
rating by Scott Shaw
"Very fast response time and incredibly friendly agents, thank you!"
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Spec Ops Survival

June 17, 2024

5  out of  5
rating by Spec Ops Survival
"Always friendly and willing to help. They go above and beyond just selling you insurance and make sure you’re informed while provide great advice!"
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Jennifer Goeden

February 8, 2023

5  out of  5
rating by Jennifer Goeden
"Karla has been my insurance agent for around 10 years. She’s incredibly helpful, kind and extremely knowledgeable. I would/do recommend her to anyone looking for a great insurance agent."
We responded:
"Hi Jen! Thank you so much for your kind words. I really love working with you and it means a lot that you took the time to leave a review to support my small business."
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Cari Wright

July 11, 2022

5  out of  5
rating by Cari Wright
"Karla Mitchell is EXCEPTIONAL! I have never known a more conscientious, dedicated and professional insurance agent. One does not know the value of an insurance agent until they need one. At that point, they are your most important ally. I speak from experience. Karla would me my first choice."
We responded:
"Cari, this is one of the kindest reviews! To know that you think so highly of me and of the relationship we have, means so much!-Karla"
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Benjamin Brager

July 10, 2022

1  out of  5
rating by Benjamin Brager
"Karla Mitchell made an unprofessional phone call after we had to change insurance companies and had cancelled with State Farm. She was angry and said she would never do business with us again. It was shocking and upsetting that she would call just to admonish us and then hang up on us."
We responded:
"Hi Ben. I'm very surprised as this does not fit my recollection of the call with your wife. I specifically remember wishing your wife a great day and saying goodbye before ending the call. You and your wife requested coverage on a Friday stating it was urgent. My office made you a priority so you would have coverage and peace of mind going into the weekend. You yourself said that no one else could get this done for you. So my staff person put everything aside for two hours, only to have your wife call the call center to cancel that evening. Here in lies our challenge. As small business, we cannot dedicate two hours on a Friday to a customer who is not committed to doing business long term. Out of respect, I called your wife to verify the cancellation and to clarify that this way of doing business is just not sustainable for a small business. Due to our existing business relationship, I would have expected a direct conversation versus this type of google review. Please know small businesses provide excellent service because we care, but it isn't free."
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Stacey LaCoursiere

August 5, 2021

5  out of  5
rating by Stacey LaCoursiere
"Karla and her team go above and beyond to ensure not only my business' are properly insured, but also well taken care of! Karla thinks of every angle and will definitely advise you on the best course of action. Highly recommend!"
We responded:
"I'm blessed to be able to work with you and thank you for the review, Stacey!-Karla"
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Cory Berg

July 29, 2021

5  out of  5
rating by Cory Berg
"Karla has been my agent for many years and I couldn’t be more pleased. The personal attention by her and the team is top notch. I highly recommend!"
We responded:
"Cory, you are a blast to work with and I am appreciative that you have put your trust in me all these years!-Karla "
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Heather Pelican

July 29, 2021

5  out of  5
rating by Heather Pelican
"Always answers questions, helpful, friendly! Would highly recommend!"
We responded:
"Thanks Heather! Your review is appreciated. You are one of the kindest people I have had the pleasure of working with!-Karla"
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Dylan Ashcraft

June 9, 2021

5  out of  5
rating by Dylan Ashcraft
"Karla and her staff do an excellent job taking care of people! They're friendly, hard working, and easy to talk to. As a representative of another business in the neighborhood, it's a joy to visit them and work with them when presented the opportunity. Highly recommend!"
We responded:
"Thanks for the review, Dylan! I'm really glad we met and that we have a great working relationship! -Karla"
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Joel Whitaker

February 28, 2021

5  out of  5
rating by Joel Whitaker
"Karla Mitchell is an amazing insurance agent! Her rates are transparent and competitive! She makes it easy for us common folk to understand what is in our insurance policies and what else we might need to be covered that other agents may never even ask about. She is an honest down to earth person who always makes me feel like a person rather than a metric. I can say with confidence that she will be my agent for years to come!"
We responded:
"Steve, thank you SO much for your review. I always enjoy talking to you and I hope we partner for many years to come! -Karla Mitchell. Agent"
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Lucas Shanley

June 24, 2020

5  out of  5
rating by Lucas Shanley
"Update: 6/24/20 Just a small update, Karla has yet again gone above and beyond! My wife and I are moving and let me tell you, its about the only process that rivals wedding planning for stress! Unless you have a million start agent in your corner. You simply cannot find a harder working or more honest agent. If you need insurance just call, its the last insurance headache you will ever have. Thank you again for the continued years of awesome service. *** Original Review *** When looking for a new insurance company a few years ago we opted to go with State Farm as this was the company that handled the other driver in a collision we had gotten into. Insurance always feels a bit nerve wracking and unless Karla is already your agent you truly can't imagine how easy insurance can be. When we got State Farm we already knew they were going to be great but we never expected that we would get an agent like Karla also she goes above and beyond for her clients all the time and it shows. If your searching for an insurance company and your on the fence about what to pick talk to Karla and sign yourself up you will never regret it. A huge personal thanks my myself and my fiance to Karla and to Brenda for the years of wonderful support and I look forward to working with you as long as you will have us!"
We responded:
"Lucas, I am so grateful for even one review but when someone enjoys our relationship enough to post an update, you can't imagine how special that really is. I really enjoyed working with you and I hope you guys are doing great! Take care. -Karla"
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Shelby James

December 19, 2019

5  out of  5
rating by Shelby James
"Very professional and personal"
We responded:
"Shelby, thank you so much for the review! You are an absolute pleasure to work with, and a gem of a human being! -Karla"
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Geoffrey Rich

March 15, 2019

5  out of  5
rating by Geoffrey Rich
"Karla has a great reputation and handles both business and personal insurance for my family. She is extremely honest to the point where she will walk away from potential business, if she feels it isn't 100% the best option for you. She spent time analyzing competitors insurance products and explaining them better than the other company ever did."
We responded:
"Geoff, I appreciate your review so much. Thank you for putting your trust in me. -Karla"
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Penny Gellatly

April 9, 2018

5  out of  5
rating by Penny Gellatly
"When looking for a full service insurance agency, reach out to Karla Mitchell. Her and her office are on top of assisting us. They are completely looking for what's best for you. They reach out for annual reviews too. #karlasmyagent"
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Sarah Boso

October 11, 2017

5  out of  5
rating by Sarah Boso
"I highly recommend Karla for your insurance needs! She does a great job of explaining everything so you know exactly what your coverage includes, and seems to truly have the customer's best interest in mind."
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Robyn Lings

June 26, 2017

5  out of  5
rating by Robyn Lings
"Karla is a wonderful person to work with, not only is she professional, she is personable and made talking about insurance exciting; it’s apparent she has a passion for her career. Karla takes time to understand your needs and wants, and she is very knowledgeable about her products. My husband and I know more about our new coverage in 1 meeting with Karla than we knew about all of our previous policies combined. It feels amazing to have someone there to help, if ever needed. Bonus, Karla saved us a considerable amount of money AND we have far better coverage. Thank you Karla! #weinsureduluth #karlaismyagent" - Robyn Lings, Advantage Group"
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Tucker Hanlon

January 11, 2017

5  out of  5
rating by Tucker Hanlon
"Karla is a fantastic agent and has a great team at her agency. I have known her in the insurance business for many years now and I can honestly say I don't know of another agent who has as much empathy and cares for her clients as much as Karla does. If there is something we can't do at our agency I have zero hesitation sending people her way."